Integrating with an incident management system#

This is the rocket fuel for HealOps. Integrating with an incident management system is what takes HealOps all the way to a fully autoamted framework for monitoring, repairing and providing stats for an IT system and its components. By using an incident management system like e.g. OpsGenie you can automatically have the on-call personnel responsible for an IT system contacted and working on an issue. However, only after HealOps has tried to repair a failed state of your IT system or one of its components.

Get started by configuring an alert in your metrics visualization system. For a helping hand on how-to do this with Grafana go here. When that is done find yourself an incident management. Here is a list of the ones I have tested.

• OpsGenie (URI already provided above)
• PagerDuty
• VictorOps

They all work with Grafana. They have the same core features. So try them out via a trial and decide from there.

Configuration tips#

When you have landed on the incident management system you want to use. What is left is to:

• add users to the incident management system. * allow people to decide how they want to be contacted.
• add an on-call schedule.
• set system priorities.

The cheap incident alerting solution (but still worth it :-)#

If you can't or don't want to pay the price for a professional incident management system you can have the metrics visualization system alert by e-mail, Slack (which you might already be using) or Telegram. Or optionally use the webhook option and then development a receiving system that does xyz to the alert. In order to get your on-call personnel on a raised alert.

Click on Grafana webhook documentation for an example on webhooks in Grafana, for inspiration and is likely available in a similar way in other metric visualization systems.